Terms and Conditions - Cleaners Surrey

Welcome to Cleaners Surrey. By engaging our services, you agree to the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.

1. Service Agreement

Our cleaning services are provided based on the agreement outlined in this document. By hiring Cleaners Surrey, you accept and agree to be bound by the terms and conditions stated herein.

1.1 Scope of Services

We offer a range of cleaning services including residential, commercial, deep cleaning, and specialized cleaning tasks. Detailed descriptions of our services can be found on our service pages.

1.2 Booking and Scheduling

Appointments can be booked through our online platform or by contacting our customer service team. We strive to accommodate your preferred dates and times, subject to availability.

2. Payment Terms

All payments for services rendered are expected upon completion unless otherwise agreed upon in advance. We accept various payment methods including credit cards, debit cards, and online payment platforms.

2.1 Pricing

Our pricing structure is transparent and competitive. Prices may vary based on the scope of work, size of the property, and any additional services requested.

2.2 Invoicing

Invoices will be provided after the completion of services. Please ensure that all payments are made promptly to avoid any service interruptions.

3. Cancellation Policy

We understand that plans can change. Cancellations must be made at least 24 hours in advance to avoid any cancellation fees. Late cancellations may incur a fee equivalent to [specific amount or percentage].

3.1 Rescheduling

If you need to reschedule your appointment, please contact us as soon as possible. We will do our best to accommodate your new preferred date and time.

4. Service Guarantee

Your satisfaction is our priority. If you are not satisfied with our services, please inform us within 24 hours, and we will address the issue promptly.

4.1 Quality Assurance

Our team is trained to deliver high-quality cleaning services. We use eco-friendly products and the latest cleaning techniques to ensure optimal results.

5. Liability

While we take utmost care in providing our services, Cleaners Surrey is not liable for any pre-existing damages or issues within the property. It is recommended to inform us of any fragile or valuable items before service commencement.

5.1 Insurance

We are fully insured to cover any accidental damages that may occur during the cleaning process. Details of our insurance coverage can be provided upon request.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Any data collected during the booking and service process is handled in accordance with our privacy policy.

6.1 Data Protection

All personal information is stored securely and is not shared with third parties without your consent, except as required by law.

7. Employee Conduct

Our employees are trained professionals who adhere to strict codes of conduct. We ensure that our team is trustworthy, punctual, and respectful of your property.

7.1 Background Checks

All employees undergo comprehensive background checks to ensure their reliability and integrity before being assigned to any job.

8. Changes to Terms and Conditions

Cleaners Surrey reserves the right to modify these terms and conditions at any time. Any changes will be communicated to clients through our official communication channels.

8.1 Notification of Changes

Clients will be notified of significant changes to the terms and conditions at least 30 days prior to the changes taking effect.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Cleaners Surrey operates.

9.1 Dispute Resolution

Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts in our operating area.

10. Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

10.1 Entire Agreement

These terms and conditions constitute the entire agreement between Cleaners Surrey and the client regarding the services provided, superseding any prior agreements or understandings.

11. Force Majeure

Cleaners Surrey is not liable for any failure to perform services due to circumstances beyond our control, including but not limited to natural disasters, acts of government, or other unforeseen events.

11.1 Notification

In the event of a force majeure situation, we will notify clients as soon as possible and make reasonable efforts to reschedule services.

12. Acceptance of Terms

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Thank you for choosing Cleaners Surrey. We look forward to providing you with exceptional cleaning services.